If you have any queries with your order, we encourage you to contact us immediately at or call 01228 711 788 (Mon-Fri, 9-5pm).

How To Return An Item
Your item must be in its original unused condition to be returned. You must return the item
within 14 days of your purchase.

1. Please email to request a refund.

2. Mail your returned item to:

FAO: Porus One
XLVet UK Ltd
Suite 21 – Mistral House
Kingfisher Way
Silverlink Business Park
NE28 9NX

3. Include your order number in the package.

4. Customers will be liable for the cost of postage to return the item(s).

5. Once the parcel has been received, we will action a refund to the card used to make
the purchase.

Return Exceptions
Items can not be returned if they have been opened.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We
also do not refund the original shipping and handling that you paid on the order.

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